Rocketmiles App Comentários

When I try to book a room Error pops out , and also its not logical that the price changes within seconds , I hope you work on the technical issues

None of my Amazon gift cards have been delivered to me after 4 months.

Used RocketMiles to get Amazon giftcards and never got sent anything. Plus customer support is no help at all. Do not use this app!

Booked first trip with them. Zero issues. Miles were awarded like two days after I checked out of the hotel. Customer service answered questions I had about my hotel stay. Will book again The app is extremely buggy. Failed log in. Failed connections and searches. Needs to be updated and fixed. Use the website

Site keeps crashing. Also says that “rates are no longer available” 30 Seconds after my search. Then, when I refresh my search, the rate that supposedly wasn’t available anymore is still Shown. Feels like a boat-and-switch.

It works

Fast enough functionality which is convenient vs a desktop login, but a few annoying flaws: app constantly requires signing in again aka doesn't remain logged in after closing app; after viewing a property, pressing back to results page often requires an entire reload which is slow and annoying; the sliders on the filters screen are HORRIBLE and make the frame's page scroll around instead - fix the sensitivity

I use Rocketmiles all the time, find them to be easy to use, and very fair priced with the additional bonus of miles which enables me to travel even more !

Overall, it’s a good app and is my go-to site when I’m traveling and you do earn a chunk of miles on each visit; 1000 miles per night is easy to get, so your miles swiftly add up. Several improvements are needed though. 1) There’s no way to leave a review of the hotel! You can READ the booking.com reviews but can’t leave a review on Rocketmiles or on booking.com! 2) USUALLY, the Rocketmiles fees are OKAY, (usually c$10) but sometimes the fees can be more than 15%, and, in one case, more than 50%! Advertising the ACTUAL price rather than adding the Rocketmiles fees later would be an improvement! 3) Too often the app logs me out and I have to log back in! 4) The room description is often woefully inadequate! Most descriptions of the hotel’s talk of “select rooms having air conditioning”. Why not copy the description from the hotel website?! 5) Charges for parking and resort fees are not specified, which can have a major impact on price; I had a hotel that charged $50 per night for parking! I know that prices change but that COULD be made clear.

It’s all fine until you need to reach out to customer service. They are not capable of solving basic problems while you are traveling which clearly is very inconvenient as I ended having to pay for another hotel even though I had already prepaid my hotel with Rocketmiles.

Plan on spending the time to send a half dozen follow up emails after you complete the stay to get your measly 3,000 miles. Really not worth the hassle.

It’s all been very frustrating… don’t go offf of the stars in the App Store, Google Rocketmiles before you commit. The reviews outside of the App Store tell a different story. If I could give this app a negative star count, I would. Customer support is pointless and prices are highly inflated compared to booking straight from the hotel. Use caution when booking. The majority of the bookings are non-refundable and the company will not work with you, regardless of the circumstances. I write this after using the app multiple times. The first few bookings went great, after that, it was all down hill. I have had to fight with them for being double charged, the Rocketmiles side, when checking into the hotels, have been declined and I have had to purchase the hotel separately, which also took hours to deal with, and customer service, although they are very nice for the most part, the majority of the operators are unwilling to help. Getting help usually takes several phone calls to get to a person who cares.

Double charged me for a hotel stay. Refused to refund me, then refused to give me the American Airlines miles for both stays. Ignored requests to resolve the issue, rather than addressing the problem. Earning rewards for travel is nice, but consumers should exercise caution when using this app. It is glitchy. Even their customer support says so.

The app doesn’t seem to provide the same deals as the website. For instance, I wasn’t able to purchase bonus miles when I tried to book my reservation via the app, but I was able to do so using the website. So having the app seems pointless to me.

Had to use the Laptop for reservation

The functionality of this app is awful. I’ve attempted to login in but it glitches and won’t allow me to make my reservation. I used to use Rocketmiles all the time but due to this issue I’ve been using hotel locality apps and hotels.com. Get your bugs worked out so I can use your services and earn miles!

I sign in my with login user name and passport and nothing g happens.

Rocketmiles wanted personal information to hand out my reward. I reached out to the company that the gift card was for, and they said it was sketchy, and would look into the matter further.

Bad glitch. Needs an update. All my reservations from my account have disappeared: upcoming, completed, and canceled. Have reached out by phone and emails and no response. Used to be 5⭐️ app. Hopefully can be fixed.

I have been using this app for over a year. It used to be working. But recently app no longer show my reservations. I can see my reservations on PC in browser. I called their support and they ask me to re-install the app. Same issue, no reservations. Guess I have to print out my reservations

I downloaded this app and started my hotel search. After checking back and forth to make my decision about which hotels to book, I noticed that the miles offered started to drop every time I returned after checking a different hotel. One went from 10K miles to 7k , and another 15k to 7k , and no change in hotel price. 🤔 For that reason I’m not booking with this dishonest company I’m going to book with Booking.com and delete this app.

DavidRocket123

If I could give zero stars I would. Terrible customer service and overall a fraud.

I’ve been using Rocketmiles for years, and since January 2020 I have had to spend more time on the phone fighting to receive my rewards than it’s worth. On average you can spend two, three or even four hours back-and-forth to try and get the gift cards for your stays.

A great concept to earn miles! I wish that you guys would add Delta to your list! If you add Delta, I will fully make the switch over to your site for all future bookings.

Súper compañía La segunda ocasión que hago reserva a través de la compañía y estoy muy satisfecho con su servicio pues es muy rápido y eficiente lo recomiendo

The app used to display your upcoming reservations but due to multiple software updates, this most important aspect of your hotel stay experience is missing from the app itself. The only option is to browse through your emails and search for the airport name you’re traveling into.

But idk if it’s just me; or is anyone else having problems with the app? I’m new to it. Just downloaded the app, and signed up on the site (I’ll get to that in a minute), and when I open the app it stays loading searching for rewards. It’s been loading for 20mins+! Now, about the site: I log in... on top right corner it still says “Log in”. I log in again... see where I’m going with this? Anyways... it sounded like a site/app to rank up miles. Sad.

Love using the app. User friendly and fast too

I gave up using this app to search for hotels. Every time I hit the back button after looking at a hotel, the filters I was using would be removed from my search. I had to reapply the filters every time I looked at a hotel, which got to be very tiresome after a while. Also, the Amenities filter wasn’t working at all.

Love

Awesome

You can get the best deals on hotel after calculating for the gift card you receive. Definitely need to compare because occasionally prices are higher than other sites even after calculating the gift card.

Never been disappointed! Overseas or here in the States. Never a problem, easy and love earning miles.

I LOVE earning Alaska Airlines miles using this app; qualifies me for free flights much faster. Most of the bugs fixed. Only major bug left, in my opinion, is the one that lists a hotel/room as "available" while you're searching, and yet unavailable when you're confirming your booking. Another unfortunate annoyance, however, is when you have a legitimate confirmation, arrived at the hotel, and a hotel doesn’t have a room for you. It’s rare, but it has happened to me twice in the 5 or so years I’ve used the app. Most recently November 2019.

It’s great to earn points for travel, but cannot tell you how many times I am in the process of booking with various “bonus points” offers or great rates and the offer suddenly becomes “no longer available” and they give you an offer with much lower points and/or higher hotel rates!!! Totally bait and switch here!

Who would not want extra miles when paying for lodging? Great program!

Love that I can book AND earn points. It’s like eggs and bacon, Bert and Ernie, or PB&J.

I find this app to be pretty useful when traveling for work. I can rack up rewards for Amazon purchases through decent hotels. Reward point for airlines we’re not as good compared to Amazon

Todo excelente pero creo que deben agregar mas opciones de hoteles

I love using rocketmiles when booking hotels. Such an easy way to accumulate frequent flyer miles easily.

I live the app but I don’t see a place where I can find if it’s a dog friendly hotel.

I just started using this app and I am very happy with it. It’s very easy to use and is useful at the same time!

Much better way to comp IHG nights and non-affiliated hotels than any other options I've used.

All the hotels are way overpriced can use Kaligo app and it’s cheaper and more miles. Rocket miles is complete garbage

This is just a scam to get you to dump your miles on worthless excess hotel inventory.

Easy to navigate cities based on landmark

Half off Southwest Airlines travel for 2 when you buy hotels via Rocketmiles. As little as 11 hotel nights can earn you 110k SWA points = a SWA companion pass. Love this app!

Easy to earn miles, but check around. Sometimes you can pay a lower price at a different site for the same hotel room, so you have to decide whether the miles are worth the difference in price.